So how does a vending machine service really operate?
Essentially a vending operator or sometimes called vending service provider will provide vending machines to different companies in their community. These companies can include schools, offices, factories, hotels, car washes, auto mechanic shops, community centers skating rinks and many others as well. In the community these companies have employees that work at their facility that require refreshments.
Vending service companies will provide different types of machines which include soda machines, snack machines, coffee and food vending machines. Depending on a number of factors these companies will decide which machine is best suited for each location. Some factors that they consider are the amount of employees that work at the facility. A company that has a 100+ employees may require soda and snack vending services where as a company that only has 30 employees may only require a soda machine.
When looking to obtain vending services for your company be prepared to answer a few questions.
What kind of vending machines do companies offer? Most vending service companies offer beverages, snacks, coffee and food vending machines. Be sure to ask for pictures and what selections are offered in the machines.
What costs are involved to have these machines set up at your company? Most vending service providers will set up these machines at your place of business FREE of charge provided that you meet their requirements. What vending machines they offer will be based on a numbers of factors.
Be prepared to answer some of these questions;
1. How many employees work at your company?
2. What are your hours of operation?
3. How many days per week are you open?
4. Who else will be using the machines? Walk thru traffic? Customers?
How often will these machines get restocked? Vending service provider's should be restocking the machines every week to ensure customer satisfaction, and to make sure the machines are in proper working order.
What happens if there is a problem with the machine? If problems occur with the vending machines look for a service provider who will fix the problem that day or the next business day. That is the norm in this business. It is no help to you or the vending company if the machine is down for several days.
What kind of products are offered in the vending machines? Are there healthy choices? A good service provider will provide you with a product list so your staff can choose products that they like to be put in the machines. Be sure to ask for a product list to get the best choice. The service provider should offer a variety of soft drinks, juices and bottled water. For snacks chips, chocolate, gum, cookies and pastries are common.
Do we receive a % of sales from the vending machines? In some cases vending service providers may pay commissions, check with your service provider to see what there policy is. Usually if a service provider pays a commission there has to be a specific arrangement made with the company. Again this is determined by a number of factors. Example (If there is a high sales volume running through the vending machines on a steady regular basis).
When will the machines be delivered and set up? Service providers should be able to deliver and set up the machines within 7-10 business days. The service provider should not charge you for delivery and set up of the machines.
Finding the right vending company to get the job done right for you is critical. You are busy enough as it is at work and if you have a vending company who is causing you more headaches that good then it may be time for a change.
At the end of the day you want to find a vending company that can provide you with reliable good working machines and restocking service where your machines are not always running empty. Having a good selection of products to choose from is very important and having healthy choices in your machines is becoming a more prominent request. Having the right vending company at your facility will ensure that you and your staff are always satisfied with their services.