Lift truck dealers are like car dealers, there some really good ones and there are some poor ones as well. Dealing with the poor ones can cost you a lot of money. It may not be easy to find a good used forklift dealer, but this article will help you by pointing out some common mistakes people make when selecting a dealer so you can avoid them.
Check Out The Fees And Charges Closely
Too many people will look at the initial price of a lift truck and not take into consideration any additional fees or charges that may be imposed. What may initially appear to be a good bargain can suddenly turn into a financial disaster if you're not careful. Of course, some fees are legitimate while others are designed to simply transfer cash from your pocket to the dealers. Be aware if your purchase price includes any type of warranty offered either by the manufacturer or the dealer of the used forklift. Generally, there is no transferable manufacturer's warranty, but a quality used forklift dealer will have run the unit through their shop to thoroughly test it before placing it for sale.
Limited Options And Features
When shopping for a lift truck, have an idea of what your needs and specifications are beforehand. You don't want to be pressured into buying a used forklift that doesn't have the features that you need or want. This way, when you shop the selection that is offered, you can immediately eliminate those that don't meet your needs. Without a clear plan ahead of time, it can be tempting to compromise for a unit based on price alone. Write down what is important or an absolute must before you head out to the dealership. If you don't find what you're looking for at the first stop, don't be afraid to let the salesperson know what you're looking for and why. This way, when the perfect lift truck becomes part of his inventory, he can call you to come view it.
What Type Of Service Is Provided
Service is important to everyone. If your lift truck dealer makes a promise to complete a repair in two days, you expect it to be done in two days. In other words, talk is cheap! A promise doesn't mean anything if it can't be delivered. When you place your order, get the delivery date in writing. A good dealer will follow through not only on the promised delivery date but will also make sure the used forklift is the one you've ordered. He then should contact you a few weeks later to make sure everything is okay with your purchase. A top-level service provider will be proactive and not wait for a complaint to arise before taking action. Most dealers know the best form of advertising is word of mouth. If you're not happy, they want to know about it before you start talking to your friends, neighbors and business associates. By providing a high level of personalized service, they can ensure that not only are you happy, but you in turn will most likely be in a position to give a favorable referral to anyone you know that might be in the market for a used forklift.
It doesn't matter if you're in the market for a used Yale forklift or a Clark lift truck, the dealer you work with plays a large part in the total process. Just remember to go in knowing what options are important to you and to look over the paperwork closely for any hidden fees or charges. To find a really good used forklift dealer, just ask your business associates. When a dealer is able to provide excellent service, they will be more than happy to pass along his name to you.
Christine O'Kelly is the author for the Chicago lift truck specialists at RHI Lifts. They offer new and used Yale forklift trucks as well as a full line of moving and storage equipment, accessories, and services.