A joint study carried out by Cyber Media's Global Services magazine and investment advisory firm Tholons has drawn up a list of 'Top 50 Emerging Outsourcing Cities' and India is represented with six cities including Coimbatore (21st) while China has five cities.The Philippines city of Cebu (4th), Vietnamese city of Ho Chi Minh (6th), Colombo (7th), Shanghai (8th) and Beijing (10th) have also found a place in the top-10 chart.
Global Outsourcing Market - The global "addressable" Business Procurement Outsourcing or BPO market is worth US$122 - US$154 billion, of which: 35-40 retail banking, 25-35 insurance, 10-12 travel/hospitality, 10-12 auto, 8-10 telecoms, 8 pharmacy, 10-15 others and 20-25 is finance, accounting and HR, according to McKinsey.
Outsourcing has different dimensions. On one hand, it could mean obtaining talent, skills or information not present within the company. It could also be defined as reallocating the management and operation of a business activity to a different service provider. Some also define outsourcing as subcontracting non-revenue operations to consultants and professionals. Note that all the descriptions seem to involve a movement of services from one group to another, which is what outsourcing basically is.
There are different kinds of assistance and tasks that can be outsourced. Some of the more popular ones are Information Technology (IT) Outsourcing and Human Resource (HR) Outsourcing. Another kind would be Application Outsourcing. Each of these provides a number of advantages to the client organization; however, there can also be certain drawbacks.
Application Management involves the support, preservation and development of existing services. When a company has activities that provide no revenue, or has problems with regards to productivity or the quality, predictability and responsiveness of a service, enterprises turn to Application Outsourcing. Application Outsourcing is actually one of the first types of outsourcing.
A number of issues may arise from this, though. An example will be who handles the documentation, the service provider or the client? What about the operation procedures? How should they be addressed? How should a company's processes be dealt with? Who will get the rights to the warranties?
Information Technology Outsourcing
Information Technology deals with the utilization of electronic devices for the processing of data. Its scope now involves, though it should already have been obvious, technology, and computing. Those involved in IT may have skills in data manipulation, networking, as well as in software designing.
Database and administration of systems are often included too. Information Technology Outsourcing is employed when a company has a lack in the ability to do IT functions. Also, IT is quite costly. Today, data is becoming more and more intricate and elaborate that handling it has become quite expensive. This is where outsourcing comes in. Outsourcing seems to be the solution for cheaper, yet quality service.
The issues for this kind of service have a wide scope. It could involve setbacks in software, equipment, and even people. A problem would certainly arise from lack in benchmarking, as well as when expected costs are not clearly defined, initially.
Human Resource Outsourcing
Human resources used to be exclusively synonymous to the word - which is one of the four factors of production. The term has now evolved to mean something quite different to businesses and corporations. It now refers to the group of people or department who sees to the screening, hiring, training, firing personnel. In Human Resource Outsourcing, the agency examines, employs and then prepares workers for another enterprise.
Disadvantages of Outsourcing -
A major drawback involved in Outsourcing is the risks. Outsourcing of an Information System, for example, may pose some security as well as copyright risks, both from a communication and from a privacy perspective, and from a knowledge perspective, a changing attitude in employees, underestimation of running costs and the major risk of losing independence, outsourcing leads to a different relationship between an organization and its contractor.
Outsourcing seems to be a very good and advantageous move for businesses, however, unless reviewed thoroughly, and terms set specifically, a number of problems may arise and what is supposed to make things lighter could do a 360 and become a burden.
Paul Hata is active in various social and community programs aimed at providing equal access to education,health and jobs to all.Paul has over 10 years experience in managing a multi-million dollar advertising company.Paul can be reached at - TradePlanets.com