I'm sure most of us could site incidents we have experienced with bosses that would benefit from management training. To reach a managerial level in any company you first have to display a level of expertise in your field. Of course, being great at your job and brilliant at filling out paperwork does not automatically mean you are good at man management and without that you will find your department subject to a high staff turnover.
However you have worked your way through the ranks you would do well to remember that you were once in the same position as those below you in rank and that you could just as easily find yourself back there. Trying to exert your authority by force and bullying will never work and is a very old fashioned way of working. Bad management leads to unhappy employees and a significantly less productive workforce.
While working as a secretary I was talking to one of the other employees who was passing through the office and the banter led to some minimal laughter. This resulted in my manager bellowing from his office, demanding to know what we thought we were doing. When we told him we were laughing he told us he doesn't pay us to laugh so pack it in1 An ideal candidate for management training if ever I saw one!
Unrealistic rules are a big no-no when it comes to efficiently managing a workforce. If you try to suppress your staff you will find yourself severely disliked and while it may not be a popularity competition, you would get so much more from your staff were you to treat them properly. Being unrealistic and setting petty rules would also cover the same boss that I spoke of earlier who also went on to allocate the number of teabags each employee was allowed to use in a day.
One of the first rules management training will advise you of is that of not ridiculing your staff in public. Nobody wants to be made to feel small or useless in front of others. If a problem needs addressing the staff member in question, as well as all the others, will appreciate it if you would carry it out in the privacy of your own office. Also, take this opportunity to listen and be fair rather than wading in with your size tens and automatically criticising.
For those companies that carry out their own in-house management training, listening to the ideas of others is vital. If everyone feels they are able to make a worthwhile contribution and that their ideas are taken seriously they are much more likely to work that little bit harder for the company, which in turn reflects on your managements skills.
Praising people with balance is never an easy thing to do. You don't want them to feel that you are faking it and you don't want them to feel like children but if staff know they are appreciated, they are much more likely to give that extra percentage that makes the difference to end of month figures.
Bosses are very often in fear of someone else taking over their jobs and can have a tendency to suppress their workforce in a bid to prevent this from happening. Management training will teach them that if everyone is allowed room for professional growth you won't lose your job, you will have a productive company that reflects well on your own skills.
When giving instructions to staff, be clear and precise without simplifying everything too much. If the people below you know what is expected. They are much better placed to produce the work quickly and efficiently, thus feeling like they have done their job well and being much keener to come into work the following day. Just get on with it just doesn't cover it.
Do not ignore the individuality of your employees, Each of them bring a unique quality to your business and this should be embraced and encouraged. Also, management training will tell you that you cannot ignore the fact that staff have personal lives and try as we might, it is not always humanly possible to cut one off from the other. 'Don't bring your problems to work' is a popular phrase among bosses but will make you appear cold and callous. Often, a member of staff will simply need the leeway to air their current problem to a sympathetic ear and then, feeling lighter, will return to work unhindered.
Management training is an effective way of learning how to deal with not only your business but your staff also. Man management is often overlooked but is probably the most essential part of the position you hold.
Employment expert Catherine Harvey looks at the use of management training to show how to lead in the workplace.