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Inbound Call Center : Why does your business need one?



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By : Diya Jain ain    9 or more times read
Submitted 2019-05-09 12:51:59
Helping your customers is helping your business. Gaining customers can be a lot easier with the help of call centers. Not only does it help you in managing your customers, it also helps in solving their grievances timely by providing swift and apt solutions.

A call center in your company caters to all your business calls - incoming or outgoing. Basis which the call centers are categorised into two segments:
Inbound Call Center
Outbound Call Center

An inbound call center deals with all incoming calls that a business gets for various queries. These usually include calls for sales inquiries, customer services or technical support.

An outbound call center deals with the outgoing calls that a business makes to existing or potential customers. These usually include calls made for sales, announcements of offers and updates.

While an outbound call center is necessary to build a healthy relationship with existing customers, an inbound call center is also the need of the hour for your business. The agents working in an inbound call center, assist the callers in the following ways:

Customer Service- If the customers are not happy with the existing service and management, they are likely to move to a different vendor. Therefore, employees working in an inbound call center are given training so that they can manage customer queries and provide the correct solutions.

Technical aspects – An agent provides full technical support to the customers in case they face any difficulties while using the product.

Management of orders – Right from the moment a customer makes a purchase to the time of delivery, every sort of updates are provided to the customers by the agents.
Operating Inbound Sales – Convincing a potential customer to purchase their services or product is an art. The agents provide relevant information and smartly persuade the customer on the other end to create qualified leads.

How does inbound call center work?

Cloud telephony services have put business communication on a smart autopilot. A cloud inbound center reduces your infrastructure budget and provides a simplified system to monitor leads. Its functioning is pretty easy and simple to understand. All a customer needs to do to reach you is dial on your toll-free number. Your customer is welcomed by an automated message and the IVR system (Press 1 for sales, press 2 for complaints etc.) connects the caller to the relevant and available agent. The agent caters to the customer’s need and provides with the required solution and takes it forward. This saves a customer’s time and efforts and leaves him satisfied with customer service.


These are just some of the benefits that you get. If you wish to get cloud telephony solutions, or just know more about them, give us a missed call at (+91) 801-000-2222.
Author Resource:- An inbound call center deals with all incoming calls that a business gets for various queries. These usually include calls for sales inquiries, customer services or technical support.
Cloud telephony services have put business communication on a smart autopilot.
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