Effective Communication Skills for Managers
While human component is inevitable in productivity of any kind, communication is an important element of successful organizational outcome. Managers’ responsibility is to ensure the smooth flow of the working process undeterred by unvented feelings, repressed emotions and random ideas and propositions. Therefore, good workplace communication is a way managers can get engaged in all levels of production and interact with both senior management and the staff and freely exchange information and knowledge. Effective communication assists employees in performing their current responsibilities and motivates them to improve their performance.
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Managers are mediators between top management and employees. Therefore, it is managers’ job to establish effective communication between them. Employees need communication for many reasons. In particular, it helps them realize that they are doing their job correctly and moving in the right direction. However, effective communication also can motivate employees and reveal that their work is appreciated. Then employees feel more empowered and willing to do their best and lead the company to prosperity. The 2012 research of Vanaz Engineers Ltd. revealed that thanks to regular circulars, notices and other means of information distribution, the employees were aware of the company’s plans and policies, which made them feel involved and valued. Meanwhile, the fact that the company’s managers monitor performance of employees prompted the development of training programs according to employees’ needs and requirements. It not only improves employee’s performance but also motivates them to work better and stimulates them to seek communication with managers and inform them about their needs.
Another important factor that communication influences is employee morale. Employee morale is an attitude of an employee toward his/her workplace and organization. While it can be affected by the failures and successes of the company, communication is the major factor that drives morale. Low employee morale causes absenteeism, the lack of motivation, low productivity and additional costs. Scholars emphasize the role of effective leadership in effective communication. Servant leadership might be the answer that will increase staff morale. As soon as a supervisor shifts his or her attention on the needs of employees, the employees are aware that their needs are catered for, and they feel more motivated to work at reaching organizational goals. Additionally, “accessibility” and “openness” of a supervisor as well as his or her ability to be a role model also contribute highly to high employee morale and communication.
Studies reveal that communication satisfaction consists in the interaction between supervisors and employees. Being able to communicate effectively, supervisors can establish good trusting relationship with subordinates and thus, it would be easier for them to monitor the progress of work. With developed communication skills it is easier for supervisors to assign work clearly and find out which workers are valuable and which are not. Finally, managers can use communication skills to motivate employees, increase employee morale and keep good workers within the organization, which will ultimately influence productivity.
It can be done by the way of arranging departmental meetings, offering personal meetings on a regular basis to monitor employees’ emotional and psychological wellbeing, guiding employees with advice and encouragement, and informing them about how they can improve their standing within the company and the chosen field, for example, recommend them for career development programs. If case of a successful deal or another example of good work, managers can reward employees or at least mention their successes in front of other colleagues. Besides, regular meetings should be recorded in the minutes of the meeting and distributed among employees. This methods allows other employees to quickly learn who is rewarded and for what and strive to get their own rewards next time.
Additionally, employees value when their opinions and suggestions are appreciated and taken into consideration. Having a good command of working process, employees want to share their valuable information and eventually improve productivity or some specific detail or element of their work. They do it not only to help the company they work in. Often some changes in the company’s structure or working processes significantly improve employees’ comfort or opportunities to perform well. For example, Vanaz Engineers Ltd. contributed to high morale and high productivity by allowing its employees participate in the company’s decision-making process and accepting their improvement proposals. It gave the company’s employees an opportunity to feel a part of the company as well as obtain financial rewards, which also motivates and stimulates them to good work.
Moreover, job satisfaction and communication satisfaction are mutually dependent. However, findings reveal that the influence of the supervisor and the employee is equally important for communication satisfaction, which is in contrast to the previous suggestions about the more important supervisor’s role.
Effective Communication Skills between Co-Workers
Besides communication between supervisors and subordinates, it is crucial for employees to share knowledge among themselves. According to studies, productivity is in direct correlation with trust and intrapersonal relations among workers, which are a result of communication at work. In every industry and field, employees are engaged in different stages of the working processes and know minute details necessary for good organizational outcomes. Therefore, it is in best interests of the top management to encourage the staff to communicate among themselves and with their supervisors so as not to lose this precious knowledge. However, scholars remark that employees may be reticent about their improvements due to the fear of not being rewarded for it. In any cases, face-to-face communication is the most valuable source of knowledge. Whereas all ways of communication can be used to exchange information, getting “tacit knowledge” through electronic means and on the phone is less effective than physical contact and face-to-face communication.
About the author: Eaton Turner is a bachelor in English philology and literature at California University. Eaten is currently working as one of the best writers at the EssaysWriters.com He also studies feminine psychology.