Organizational change is essential for business in order to remain competitive in the market. In order to implement change successfully, the change agents should know that the employee’s role is extremely essential, and the reaction of employees towards change are influenced by various factors. With the current uncertain economic climate, organizations have seen the need to have changes so as to survive. Organizations should react to the global revolution while in the national and local level in order to keep up with the competition and new technology so as to be ahead of the game. According to Campbell (2008), organizations should find ways for operating through developing new competencies. This is because the old competencies and advantages they gained have quickly been eroded because of environmental changes. Because change is a necessity in public and also private sector, every organization must change with the environment. Failure to do so, the organization will become irrelevant.
Change management is a process in the organization aimed at empowering employees so as to accept and adopt change in the present business environment. Thus, organizational change management is considered as a structured approach for transitioning teams, individuals, and organization from the present state to the future desired state (Akin et al. 2009). This paper presents an analysis of a change event in the health care organization using Kotter’s change theory and how using the theory will help in change process.
The high event of preventable medical errors in health care is a major factor that has put pressure on health care organization to implement electronic medical records (EMRs). The advancement in health care technology is moving very fast in the world today. Computers have offered technological advancement in every field and health care; the advancement has been noticeable. Some health care institutions have implemented the new technology, and patients have seen how the special software used in creating and maintain paperless medical records have improved their care. Despite the advancement, some hospitals have not yet adapted to this change. XYZ health organization should ensure that it considers implementing EMR in its operations. The implementation of this technology will assist the organization in keeping track of purchases and sales, billings, chart, patient information, and medicines. According to Akin et al. (2009), EMR is a computerized information system used in collecting, storing, and displaying the patient’s information.
During the change event, the organization will be focused on replacing the paper medical record system and use EMR that will provide a legible and organized way of recording and retrieving patient’s information. Changing to this new technology will allow for efficient access and retrieval of patient information including prescription records and laboratory results. The goal for implementing the electronic health record is in order to connect the care provider to patient information across the nation. The EMR will allow the health care organization efficient access to the information of the patient (Campbell 2008). Despite the implementation of the technology having contributed to adverse events, most attempts in implementing the change have not been successful. Therefore, in order for the organization to succeed in implementing EMR, it has to follow Kotter’s change management theory. Changing from paper medical records to EMR can be challenging. However, it is most important to include people who will be impacted by the change in the process of change (Dinitzen 2010).
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